Frequently Asked Questions

Find answers to common questions about KidzCubicle. Version 1.0 (effective November 21, 2025). Can't find what you're looking for? Contact us!

General

Account & Registration

Play Packages & Booking

Birthday Party & Exclusive Play Dates

Refund & Cancellation

Robotic Courses

Health & Safety

Photography & Marketing

Payment & Pricing

Privacy & Data Protection

Facility Rules & Code of Conduct

Dispute Resolution & Complaints

Liability & Safety

Contact & Support

Force Majeure & Exceptional Circumstances

Additional

Still Have Questions?

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Frequently Asked Questions

General

What is KidzCubicle?

Where is KidzCubicle located?

What are the operating hours?

Is parental supervision required?

Account & Registration

Do I need to create an account to use KidzCubicle?

What information is required to register?

Do you send login credentials to my email?

Can I have multiple user profiles on one account?

Can I transfer my account to someone else?

Can I delete my account?

Play Packages & Booking

What play packages are available?

How long are play packages valid?

What happens if I don't use my play minutes within 1 year?

Can I cancel a play package and get a refund?

Can I extend my play package validity?

What's the difference between booking and walk-in visits?

Do I need to book in advance?

Can I modify or cancel my booking?

Is there a penalty if I miss my booking?

How are play minutes deducted?

Can I check my remaining play minutes?

What if my remaining balance is not enough for my desired visit duration?

Birthday Party & Exclusive Play Dates

What's included in a birthday party package?

What's the difference between Birthday Party and Exclusive Play Dates?

How many kids can attend a birthday party?

What's the minimum group size for Exclusive Play Dates?

How much time do children actually get to play?

Can I bring my own decorations?

Can I bring outside food and cake?

Can I bring helium balloons?

Can I have the party photographed?

Can I distribute return gifts?

Can I stay late if my party runs over?

Can I cancel my party booking?

Can I postpone my party to another date?

What if the actual number of kids is less than expected?

What if I don't show up for my party?

Refund & Cancellation

What is your refund policy?

What are "special circumstances" for refunds?

How do I claim a refund for special circumstances?

Can I get a refund for a Lego kit?

How long does Lego kit refund processing take?

Can I get my money back if I change my mind?

What if I'm unhappy with my experience?

Robotic Courses

What robotic courses do you offer?

How long is each course?

Are robotic course fees refundable?

What if my child misses classes?

Can I defer a course if my child can't attend?

What if there's a medical emergency during the course?

Health & Safety

Is there a health screening before entry?

What if my child develops symptoms during the visit?

Is an AED available?

What's the emergency number in India?

What medical information should I provide?

Are staff members trained in first aid?

Can KidzCubicle staff administer medication to my child?

Photography & Marketing

Can you take photos of my child for marketing?

How do I opt out of photography for marketing?

Can I take personal photos of my child at the facility?

Can I post photos on social media?

Are CCTV cameras recording in all areas?

Can I request security footage?

Payment & Pricing

What payment methods do you accept?

Is GST included in the prices?

What if my payment fails?

Is my payment information stored with KidzCubicle?

How long does refund processing take?

Privacy & Data Protection

How long do you keep my data?