1.1 Introduction

These Terms of Service (“Terms”) govern your use of the KidzCubicle website, mobile application, and services (“Services”). KidzCubicle provides safe indoor play areas for children and adults aged 2–60 years in shopping malls across India, along with robotic courses for children aged 6–15 years.

1.2 Definitions

• We/Us/Our/KidzCubicle: KidzCubicle India Pvt Ltd and associated legal entities
• You/Customer: Any person accessing our website, app, or facilities
• Parent/Guardian: Adult responsible for the child during facility use
• Child/Children: Ages 2–17 using facilities
• Adult: Ages 18–60 using facilities
• Play Package: Prepaid play minutes valid for 1 year
• Booking: Optional reservation with no penalty for non-attendance
• Robotic Course: Educational program for ages 6–15
• Account: User profile with registered child/adult profiles and packages
• Purchase Date: Date of payment confirmation

1.3 Acceptance of Terms

By accessing our website, registering an account, purchasing play packages, or using our facilities, you agree to be bound by these Terms. If you do not agree, do not use our Services. We may modify these Terms at any time; continued use constitutes acceptance.

1.4 User Eligibility & Responsibility

1.4.1 Account Registration & Eligibility

• Account registration is mandatory to purchase play packages and use facilities.
• Parents/guardians or authorised adults may register accounts and bring children.
• Adults (18–60) may register individual accounts.
• Account Holder responsibilities: accurate information, credential confidentiality, ensuring child supervision, following facility rules, and medical fitness of users.
• Important: Login credentials are not automatically issued. Access is managed by the account holder during registration or via Google Sign-in.

1.4.2 Profile Management

• Each account must have at least one profile (child or adult).
• Profiles require name, age/DOB, and medical/allergy info; multiple profiles are allowed.
• Age accuracy is critical for safety; profiles can be updated any time.

1.4.3 Supervision Requirements

• Parents/Guardians must remain on the premises during children's visits.
• Staff supervise activities but do not replace parental supervision.
• Typical staff ratio: 1:10 during normal hours; parents are responsible for belongings.

1.4.4 Health & Fitness Requirements

Users with contagious illnesses, certain skin infections, severe unmanaged allergies, recent injuries preventing safe participation, uncontrolled behavioural conditions, or other disqualifying conditions must not participate. You warrant users are fit to participate.

2.1 Account Registration & Play Package Purchasing

2.1.1 Mandatory Registration Process

• Registration required before any purchase.
• Requires email, password, phone, name, address.
• Add at least one profile (child or adult) during registration.
• Credentials managed by the user or Google Sign-in.

2.1.2 Available Play Packages

• Regular (GST 18%): Trail 20m, Bronze 60m, Silver 130m, Gold 280m, Value 600m.
• Group & Party (GST 18%): Birthday Party (up to 25 kids), Exclusive Play Dates (15+ kids).
• Retail (GST 5%): LEGO kits.
• Pricing available at facilities or on request.

2.1.3 Payment Processing

• Full payment at purchase via card/UPI/net banking.
• Processed by Razorpay (PCI DSS).
• Success email sent immediately; failures cancel transaction.
• GST: 18% on services; 5% on retail LEGO.

2.1.4 Account & Package Ownership

• Packages are non-transferable between accounts.
• Play minutes usable by any profile under the same account.
• Disputes resolved by KidzCubicle management.

2.2 Play Package Usage & Expiration

2.2.1 Using Play Time Minutes

• Minutes deducted by visit duration; partial minutes rounded up.
• Remaining balance visible in dashboard.

2.2.2 Package Validity & Expiration

• Valid 1 year from purchase; unused minutes are forfeited after expiry.
• No extensions or exceptions.

2.2.3 On-Site Usage

• You must have sufficient minutes; otherwise purchase more or visit for a shorter duration.
• Staff verify balance at check-in.

2.3 Optional Booking Feature

• Booking optional; first-come first-served is allowed.
• Email confirmation shows slot and location; capacity limits apply.
• No penalties for missed bookings; minutes remain intact.
• Modify/cancel anytime via website dashboard.

3.1 Birthday Party Package Overview

• Slot: 2 hours total, includes ~30 min prep/cleanup; ~90 min playtime.
• Up to 25 kids; extra charges beyond 25.
• Includes themed areas, staff facilitation; optional photos/goodie bags/decor help.

3.2 Exclusive Play Dates Package Overview

• For 15+ kids; ideal for schools, corporate family days, communities.
• 2 hours total incl. setup/cleanup; ~90 min play.
• Includes staff facilitation and zone setup; excludes decorations, gifts, photos, food.

3.3 Rules & Policies

• Pickup/drop by guardian; late pickup may incur charges.
• Prohibited: helium balloons, sparklers, glass, open flames. Small normal candles allowed.
• Facilitators supervise activities; no personal care duties.
• Food allowed; host supplies disposables and handles serving/cleanup within the slot.
• Return gifts allowed (Birthday Parties). KidzCubicle not liable for loss/damage.
• Time is strict; overstays may be charged. Safety rules always apply.

3.4 Unified Cancellation & Refund Policy

• Non-refundable under all circumstances, including no-shows or early end.
• One postponement allowed with 30+ days’ notice, subject to availability.
• Special circumstances (with documentation): death, natural calamity, permanent facility closure. Submit within 30 days; decision in 15 business days; approved refunds in 7–10 business days.

Registered Office Address

KidzCubicle India Pvt Ltd

12/3, 2nd Cross Street

1st Main Road, Natesan Nagar

Virugambakkam, Chennai - 600092